OUR WEBSITE

How do I contact Customer Service?

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How can I offer you my ideas and suggestions?

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Why doesn't your site work with my browser?

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Do I need to turn on cookies on my web to shop the site?

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Does your website use Pop-Up advertising?

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How do I contact Muffin about a potentially fraudulent website or email?

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GENERAL INFO & PERSONAL ACCOUNT

How do I create a personal account?

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How do I change the information on my account?

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I’ve forgotten my Login Username and/or My Password.

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How do I unsubscribe from the newsletter?

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How is the personal information of my account used?

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What are the benefits of registering?

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How do I delete my account?

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ORDER INFORMATION

How can I place my order?

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How do I choose my correct size for clothing?

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How do I know if a certain product is available?

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I made a mistake. I would like to modify or cancel my order in progress. Is this possible?

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How do I know if my order and payment have been accepted?

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Where can I find the details of my order?

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Is it possible to order a product from a previous collection that is not apparently available anymore?

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PAYMENTS & CONDITIONS

What online payment methods are accepted by the Menninist?

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What do the prices shown represent?

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How do I know if ordering online is secure?

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I am unable to finalise and/or pay for my order: what should I do?

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Do you offer a customer loyalty program?

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How do I use my gift card?

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How do I check my Gift Card balance?

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When will my credit card be charged?

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Will you charge Sales Tax on my order?

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SHIPPING & DELIVERY

Where do you deliver to?

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What are the estimated shipping delivery times?

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What are the costs of delivery?

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What happens if there is nobody to take delivery of the parcel?

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Is it possible to track the shipment of my order?

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Do you ship internationally?

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RETURNS & REFUNDS

Can I return an item?

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How can I return my order?

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Do I have to pay for return costs?

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How long do I have to return an item?

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When will I receive my refund?

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Can I return an item for an exchange instead of a refund?

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PROMOTION INFORMATION

How do I use my coupon code?

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Are there any restrictions for promotions?

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My promotional code doesn't work, what can I do?

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PACKAGING INFORMATION

How is my order packed?

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Do you offer Gift Wrapping?

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